By Yehuda Bloom, Property Management Surveyor at SBA Property Management
At SBA, simply put, we are big enough to cope but small enough to care. And our uniqueness is within our bespoke approach to client and development management.
Since setting up the business, we have refined our way of working to ensure we offer this type of service to all our clients.
While we maintain a consistent set of principles, we understand that each building and client requires a different touch.
Let’s find out more about how we can help you. Below are a few examples of how we tailor our services to meet our client’s specific needs.
Bespoke client onboarding
Many clients, especially those who have had negative experiences with prior agents, can require a different approach initially to help them rebuild trust with another agent. This may involve more scheduled meetings than usual and daily or weekly phone calls to ensure their needs are met effectively.
Flexible service levels
We recognise that our clients have varying preferences when it comes to their involvement in development management. Some prefer a hands-on approach, involving frequent site visits and board meetings, while others prefer a more hands-off role, trusting us to handle the day-to-day/long-term management. We ensure this is discussed when taking on a new client, and we can increase or decrease their involvement if anything changes.
Adapted communication
Our communication strategies are adaptable to our clients’ desires. Some prefer us to relay information directly to them, which they, in turn, communicate to the owners/residents. In contrast, many developments want us to communicate directly with owners/residents. We can do either.
Expert guidance
Clients often seek our guidance on a range of matters, for example, legal and funding issues. Our extensive experience in handling diverse cases allows us to provide informed recommendations. However, seasoned clients, such as freeholders or board members, may prefer to guide us on the best course of action.
Budgeting and maintenance
We work closely with clients to prepare a comprehensive forecast for the upcoming year. This collaborative process ensures that all budgetary and maintenance needs are thoroughly addressed and can be reviewed monthly – or whatever time frame suits our client.
As you can see, our approach is far from one-size-fits-all. We understand that every client and development is unique, and we are committed to tailoring our services to match their specific requirements, ultimately ensuring the success of each development.
With nearly six years of experience as a property management surveyor at SBA, I can offer guidance for residential and commercial portfolios and advise in line with the UK property market and practices.
To find out how SBA Property Management and I can support your property to fit your needs, contact us today: https://sbaproperty.com/contact/.